Terms & Conditions

  • Warren IT Services will endeavour to source and supply any replacement parts that are not covered by manufacturer’s warranty. These will be invoiced to the customer.
  • Any delays due to supplier errors or stock availability are unavoidable.
  • Warren IT Services cannot accept any responsibility for any loss or damage to the customer’s property or equipment after any work has been completed.
  • Any job alterations will be subject to additional charges.
  • Any cancellation of ordered goods will be subject to full payment by the customer if Warren IT Services are unable to cancel delivery of goods from suppliers, or a charge made for refund/return to supplier.
  • In the event of a customer’s cheque being returned to Warren IT Services by the bank unpaid, an administration charge of £20 will be levied each time.
  • If any free setup time is quoted by Warren IT Services, any extension of time after this is chargeable and will be invoiced separately at the standard rate.
  • Any additional work/hours/equipment discussed or requested when on-site will be dealt with after the completion of the current project and will be itemised separately.
  • Warren IT Services requires 50% deposit on acceptance of a quotation to the value of £1000 or above. The remaining 50% is payable up to 30 days after job completion. Any variation of these payment terms must be agreed in advance.
  • Any late payments will be noted, if this becomes frequent, subsequent jobs will be payable at quotation, or at the start of the job. Any over-quoted labour will be refunded.
  • Any cancellation within 24hrs of the scheduled job will be subject to a 30 minute standard labour charge.
  • All equipment purchased by the customer from Warren IT Services remains the property of Warren IT Services until the full invoice amount is paid by the customer.
  • Any quotation is based on the best solution as we see it after our brief exploration of the existing network. There will be room for manoeuvre on some items if required. Installation is very difficult to quote for accurately. We believe our estimation is as good as is possible. We also know from experience that even with detailed planning there can be unexpected problems that can cost considerable time. We will always keep you fully involved during the installation so that you are aware of any delays and the reasons for them. Warren IT Services will always do everything possible to complete the job in the time quoted.
  • Please make sure any data, whether personal or business is backed up in advance on machines which are being upgraded (if any). Upgrading computers may involve having to format the hard drive. If this has to be done, all data on that computer’s hard drive will be wiped. Warren IT Services cannot accept any responsibility for loss or corruption of data occurred.
  • All product guides, registration and warranty documents are left with the customer. It is the responsibility of the customer to complete any relevant forms and send them off to the manufacturer.
  • Small business support contracts are subject to a 12-month minimum contract period paid monthly in advance by standing order. After 12 months, a 30-day notice period is required in writing to end the contract if required.
  • Warren IT Services reserves the right to amend the terms and conditions at any time.
  • With payment of the bill or agreement to the quote or job you are accepting the terms & conditions shown above.
Warren IT Services Ltd

Unit 12
The Glenmore Centre
Shearway Business Park
CT19 4RJ

T: 01303 770216
E: support@warrenitservices.co.uk